Frequently Asked Questions

... and our answers.

Does PowerMockup work with Office for Mac?

PowerMockup is available only for PowerPoint 2007, 2010, 2013, 2016, 2019 and 2021 for Windows. We have looked into developing a Mac version of PowerMockup, but unfortunately, Office for Mac doesn’t provide the necessary interfaces.

I lost my license code. Can you help?

Simply send us a message with enough details to identify your order (usually your email address is all we need), and we will resend your license details as soon as possible.

Do you provide discounts for students and non-profits?

We are happy to offer a 40% discount to members of academic and non-profit institutions. To request the discount, please send us an email from your institution’s email account and (if possible) include proof of your status, for example:

a link to a page on your institution’s website that lists your name
a scan/photo of your staff/student ID
... or any other document that helps us verify your status

PowerMockup isn’t working as expected. What can I do?

The first thing you should check is whether you are using the latest version of PowerMockup. You can do this by clicking the Check for Updates button in the PowerMockup Ribbon.

If your version of PowerMockup is up-to-date, please contact us describing the problem. If possible, please also include the log files (*.log), which you can find under the following file path:

%LocalAppData%\PowerMockup\Logs

We will do our best to get back to you with a solution.

How do I enter my license code to unlock the full version?

To enter the license details, please start PowerPoint, and switch to the “PowerMockup” Ribbon. Next, click the “Enter License Code” button. You can then input the name and license code sent in your order confirmation email.

Why isn’t PowerMockup loading in PowerPoint?

If the installation was successful but the PowerMockup Ribbon doesn’t appear, it’s possible that the add-in has been disabled by PowerPoint. You can check this by following the steps below:

Click the File tab (in PowerPoint 2010/2013/2016/2019/2021) or the Office Button (in PowerPoint 2007).
Click the Options button and select Add-Ins.
For PowerMockup to work, it must be listed in the Active Application Add-ins section.

If PowerMockup appears under Inactive Application Add-ins, you can activate it as follows:

In the Manage drop-down box, select COM Add-ins, and then click Go.
Tick the checkbox next to PowerMockup and click OK.

If PowerMockup is in the Disabled Application Add-ins section, you can enable it as follows:

In the Manage drop-down box, select Disabled Items, and then click Go.
Select Addin: PowerMockup (adxloader.dll), click Enable, and then close the dialog window.
In the Manage drop-down box, select COM Add-ins, and then click Go.
Tick the checkbox next to PowerMockup, and click OK.

If the steps above don’t solve the problem, please send us a message.